Legal

Privacy Policy

Effective date: June 1, 2025  ·  Last updated: June 1, 2025

1. Overview

RaceLive.net ("RaceLive," "we," "us," or "our") provides a live streaming platform for endurance sports events, including multi-camera broadcasting, AI-powered camera switching, and optional bib number detection. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data.

By using RaceLive — whether as an event organizer, a volunteer streamer, or a viewer — you agree to the practices described in this policy. If you do not agree, please do not use our services.

Important notice for event attendees and athletes: If you attend or participate in an event broadcast on RaceLive, your image may be captured on video by volunteer camera operators working on behalf of the event organizer. Please read Section 3 (Video Data and AI Processing) and Section 4 (Bib Number Detection) carefully.

2. Information We Collect

Account information (event organizers)

When you create an account to organize events, we collect:

  • Name and email address
  • Password (stored as a one-way hash — we never store your plaintext password)
  • Payment information (processed by our payment provider; we do not store full card numbers)

Event data

When you create an event, we store the details you provide: event name, date, time, venue, description, sport type, and configuration settings (number of cameras, bib tracking enabled/disabled, participant count).

Streaming credentials

We generate RTMP stream keys and ingest endpoints for each camera channel in your event. These are stored encrypted and are only accessible to the event organizer through their authenticated dashboard. Stream keys are automatically rotated after an event concludes.

Usage and technical data

We automatically collect certain technical information when you use RaceLive:

  • IP address, browser type, and operating system
  • Pages viewed and features used within the platform
  • Stream health metrics (bitrate, frame rate, connection stability)
  • Error logs and diagnostic data

Viewer data

Public event streams can be watched without an account. We do not require viewers to log in or provide personal information to watch a public event. We may log IP addresses for abuse prevention purposes.

3. Video Data and AI Processing

Video capture and streaming

RaceLive enables event organizers to broadcast live video of sporting events. Volunteer camera operators stream video from smartphones or cameras placed along the race course. This video may capture the images of athletes, spectators, and bystanders in public spaces.

Events broadcast on RaceLive take place in public or semi-public venues. Participation in or attendance at a public race event does not carry a reasonable expectation of privacy from being filmed. Event organizers are responsible for notifying participants and spectators that the event may be broadcast live.

AI camera switching — what it does

RaceLive uses an AI model to automatically select between multiple camera feeds during a live broadcast. This model analyzes video frames to assess:

  • Motion and activity levels in the frame
  • Whether athletes are visible and in focus
  • Stream quality and stability

The camera-switching AI processes video frames in real time for broadcast decisions only. It does not identify, tag, or build profiles of any individual person. Frames analyzed for camera switching are not stored beyond the immediate processing window.

Facial recognition — what we do NOT do

RaceLive does not use facial recognition technology. We do not identify individuals by their face, build facial feature databases, match faces across events, or use facial data for any purpose. The AI systems we operate process video for bib numbers and broadcast quality — not for identity recognition.

Video recordings

Live event video is recorded automatically during the broadcast. Recordings are stored on secure cloud infrastructure (Amazon Web Services) and are accessible to the event organizer through their dashboard. Recordings are retained for 90 days after the event, after which they are permanently deleted unless the organizer has exported a copy. Event organizers are responsible for how they use, share, or distribute recordings from their events.

4. Bib Number Detection & Athlete Data

What bib tracking does

Event organizers may optionally enable bib number tracking for their event. When enabled, an AI model processes video frames from all camera feeds to detect and read the numeric bib numbers worn by race participants. This allows athletes to find footage in which they appear based on their race bib number.

Bib number detection reads visible printed numbers from race bibs. It does not use facial recognition, biometric data, gait analysis, or any other method to identify individuals beyond reading the bib number they are wearing.

What data is stored

When a bib number is detected, we store:

  • The bib number detected
  • The timestamp of the detection
  • The camera index the detection occurred on
  • A confidence score for the detection
  • The event ID the detection belongs to

We do not store still frames or image crops of athletes in association with bib detections. The detection record contains a number, a time, and a camera reference — not an image.

Athlete registration data

Some event organizers provide a participant roster (athlete name and bib number) to enable a personalized athlete experience. When this data is provided:

  • It is stored only for the duration of the event and 30 days afterward
  • It is used solely to match bib detections to athlete names for the athlete-facing feed
  • It is not sold, shared with third parties, or used for marketing
  • Athletes can request removal of their data by contacting us or the event organizer

Public bib sightings

Bib detection events (number, time, camera) for public events are accessible via a public API endpoint to power the live bib tracker on the public event page. No personally identifiable information is included in this data — only the bib number, timestamp, and camera index.

Legal basis (EEA/UK users)

Bib number detection operates on the basis of legitimate interests — specifically, the legitimate interest of event participants who wish to locate footage of themselves, and the legitimate interest of event organizers in offering this feature to participants. Athletes opt into bib tracking as part of registering for an event organized on RaceLive. Event organizers are responsible for obtaining appropriate consent from their participants when enabling this feature.

If you are a race participant and do not wish your bib number to appear in the bib tracking system, please contact the event organizer directly. They can request removal of detections associated with your bib number from their event dashboard.

5. How We Use Your Information

We use the data we collect to:

  • Provide, operate, and maintain the RaceLive platform
  • Process payments and manage event billing
  • Provision and manage cloud streaming infrastructure for your events
  • Send transactional communications (event confirmations, infrastructure status alerts, billing receipts)
  • Respond to support requests and resolve technical issues
  • Monitor platform health, prevent abuse, and enforce our Terms of Service
  • Improve platform performance and develop new features (using aggregated, anonymized data)

We do not use your personal data to serve behavioral advertising. We do not sell your data to third parties.

6. Sharing and Disclosure

We share personal data only in the following circumstances:

Service providers

We use third-party services to operate RaceLive. These providers process data only on our behalf and under our instructions:

  • Amazon Web Services (AWS) — cloud infrastructure, video storage, and database hosting
  • Payment processor — for billing and payment processing (we do not store payment card data ourselves)

Event organizers

If you are an athlete whose bib number appears in an event, the event organizer who created that event on RaceLive has access to bib detection data for their events. They are responsible for handling that data in accordance with applicable law.

Legal requirements

We may disclose personal data if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of RaceLive, our users, or the public.

Business transfers

If RaceLive is acquired by or merged with another entity, personal data may be transferred as part of that transaction. We will notify affected users via email or a prominent notice on our site before any such transfer occurs.

7. Data Retention

  • Account data — retained while your account is active. Deleted within 30 days of account closure upon request.
  • Event data and settings — retained for 2 years after the event date, then purged.
  • Video recordings — retained for 90 days after the event ends, then permanently deleted.
  • Bib detection records — retained for 90 days after the event ends, then permanently deleted.
  • Athlete roster data (if provided by organizer) — retained for 30 days after the event ends.
  • Stream keys and RTMP credentials — rotated and deleted immediately after an event concludes.
  • Technical/diagnostic logs — retained for 90 days.
  • Billing records — retained for 7 years as required by applicable financial regulations.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

All users

  • Access — request a copy of the personal data we hold about you
  • Correction — request that inaccurate or incomplete data be corrected
  • Deletion — request that we delete your personal data, subject to legal retention requirements
  • Portability — request your data in a structured, machine-readable format

EEA, UK, and Switzerland residents (GDPR)

You have additional rights under the General Data Protection Regulation, including the right to object to processing, the right to restrict processing, and the right to lodge a complaint with your local supervisory authority.

California residents (CCPA/CPRA)

California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt out of sale (we do not sell personal information), and the right to non-discrimination for exercising your rights.

How to exercise your rights

To exercise any of these rights, contact us at privacy@racelive.net. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are a race participant seeking removal of bib detection data, please also contact the event organizer directly, as they control the event data for their events.

9. Cookies and Tracking

RaceLive uses the following types of cookies and local storage:

Strictly necessary

Session cookies required for authentication and security. These cannot be disabled without breaking core functionality.

Functional

We use browser localStorage and sessionStorage to remember your preferences (e.g., camera selection, bib tracking state) within a session. This data is stored only in your browser and is not transmitted to our servers.

Analytics

We currently do not use third-party analytics cookies (e.g., Google Analytics). If this changes, we will update this policy and provide an opt-out mechanism.

No advertising cookies

We do not use advertising cookies or cross-site tracking technologies.

10. Security

We implement appropriate technical and organizational measures to protect your data, including:

  • TLS encryption for all data in transit
  • Encryption at rest for sensitive stored data
  • Access controls limiting who within our organization can access personal data
  • Automatic rotation of stream credentials after each event
  • Regular security reviews of our infrastructure

No system is perfectly secure. If you believe you have discovered a security vulnerability, please contact us at security@racelive.net before disclosing it publicly.

11. Children's Privacy

RaceLive accounts are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it.

Note that children and minors may appear in video footage of public race events. If you are an event organizer filming an event where minors participate, you are responsible for complying with any applicable laws regarding recording and broadcasting images of minors.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

RaceLive.net — Privacy
Email: privacy@racelive.net
Security issues: security@racelive.net

We will respond to all inquiries within 30 days. For urgent matters related to data security or a potential data breach, please mark your email subject line with [URGENT].

We may update this Privacy Policy from time to time. Material changes will be communicated by posting a notice on our website and, where appropriate, by email. Continued use of RaceLive after a policy update constitutes acceptance of the revised policy.